Thank you for shopping with Kids Home Fashion Pty Ltd. This Delivery Policy explains how we ship orders placed through www.kidshomefashion.com and forms part of our Website Terms & Conditions of Use.

1. Where we ship

We ship to addresses within Australia only. We do not currently offer international shipping. We are unable to ship to Parcel Lockers or PO Boxes for furniture items.

2. Order processing

Orders are typically dispatched within 2 weeks of payment being received and verified. Some larger or made-to-order items may take longer; if so, you will be notified at the time of order or as soon as the longer lead time becomes apparent.

Pre-order items will be dispatched in line with the estimated dispatch date shown on the product page at the time of purchase. Estimated dispatch dates are estimates only and may change.

You will receive an email confirmation when your order is placed and a separate dispatch notification, including tracking details where available, when your order leaves our warehouse.

3. Freight and delivery

3.1 Carrier

We use Couriers & Freights, an Australian freight broker, who in turn engages reputable national and regional carriers to deliver your order. The carrier assigned to your delivery will depend on the size and weight of your order and your delivery address.

3.2 Freight cost

Freight is calculated at checkout based on the size and weight of your order and your delivery address. You will see the freight cost before you confirm your order.

3.3 Delivery service levels

The standard service is door-to-door delivery to the front door of a ground floor address (or to your garage where it is safe to do so). At an additional cost calculated at checkout or quoted on request, the following premium services may be available:

• Two-person delivery (for heavy or bulky items, or upper-floor delivery);
• Assembly service (where the carrier assembles the item in your home).

Premium services are subject to availability in your area and to the carrier’s separate terms.

3.4 Delivery time estimates

Once dispatched, typical transit times are:

• Brisbane and South-East Queensland metro: 2–5 business days;
• Other metro areas (Sydney, Melbourne, Adelaide, Perth, Canberra, Hobart, Darwin): 5–10 business days;
• Regional and remote areas, including WA, NT, TAS and SA outside metro: 7–15 business days.

All delivery times are estimates only and commence from the date of dispatch, not the date of order. They are not guaranteed and may be affected by weather, carrier capacity, public holidays, road conditions and other circumstances beyond our control.

4. Receiving your delivery

To help your delivery go smoothly, please:

• Provide an accurate delivery address and contact phone number at checkout. We are not responsible for delivery to an incorrect address you have provided;
• Make sure someone aged 18 or over is available to accept the delivery, or provide an Authority to Leave instruction (see clause 5);
• Measure doorways, hallways, staircases and lifts before you order, to ensure your furniture will fit;
• Inspect the packaging on arrival before signing.

Furniture items are typically delivered shrink-wrapped and may be palletised. It is your responsibility to dispose of all packaging materials, including any pallet, after delivery.
Where two-person delivery and/or assembly has not been purchased, it is your responsibility to move the items inside your premises after delivery.

5. Authority to Leave

If no one is available at the delivery address, the carrier may, at its discretion, leave the goods in a safe location at the premises (Authority to Leave or ATL). You can also request ATL at checkout. If you request ATL, you accept full responsibility for any loss or damage to the goods after they have been left.

6. Failed deliveries and re-deliveries

If a delivery cannot be completed because no one is available to accept the goods, the goods do not fit through the entry, or the address is incorrect or inaccessible, the carrier may return the goods to its depot. Any re-delivery, storage, return-to-sender or address-change fees charged by the carrier are payable by you.

7. Damaged or missing items

Please inspect your order on delivery. If the packaging or goods are visibly damaged, note the damage on the carrier’s consignment note before signing where possible.

You must report any transit damage, missing items or short-shipment to us at info@kidshomefashion.com within 72 hours of delivery, with photographs of the damage and packaging. Please retain all packaging until the matter is resolved. See our Warranty & Returns Policy for the resolution process.

8. Lost packages

If your tracking has not updated for several business days, please first check around your premises and with neighbours. If you still cannot locate the parcel, contact us at info@kidshomefashion.com. We will lodge an investigation with the carrier on your behalf.

9. Title and risk

Title in the goods passes to you when we receive payment in full. Risk in the goods passes to you on delivery, or, if you have requested Authority to Leave, when the goods are left at the delivery address.

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Contact us
If you have any questions about this document, please contact Kids Home Fashion Pty Ltd:

• Email: info@kidshomefashion.com
• Phone: 0474 439 116
• Post: 21 Turbo Drive, Coorparoo QLD 4151, Australia
• ABN: 65 654 657 539
• ACN: 654 657 539