This Warranty & Returns Policy applies to products purchased from Kids Home Fashion Pty Ltd (ABN 65 654 657 539) through www.kidshomefashion.com. It forms part of our Website Terms & Conditions of Use.

1. Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The remedies set out in this Policy are in addition to, and do not limit, your rights under the Australian Consumer Law or any other law that cannot be lawfully excluded.

2. Manufacturer’s warranty

2.1 Warranty period

We warrant that our furniture products will be free from material defects in materials and workmanship for a period of five (5) years from the date of purchase, when used in accordance with our Care & Maintenance Guide.

2.2 What the warranty covers

The warranty covers manufacturing defects affecting the structural integrity, safety or function of the product. Where a valid warranty claim is accepted, we will, at our option, repair the product, replace the product (or the affected part) with the same or equivalent product, or refund the price you paid for the product.

2.3 What the warranty does not cover

The warranty does not cover:

• Fair wear and tear;
• Cosmetic variations including small differences in grain, finish, colour or texture;
• Damage caused by incorrect assembly, misuse, neglect, accident, modification or repair by anyone other than us or our authorised representative;
• Damage caused by failure to follow our Care & Maintenance Guide;
• Damage caused by exposure to direct sunlight, extreme heat, moisture, household chemicals, pets or sharp objects;
• Loads exceeding the product’s stated weight or load specifications (including, for any product designed to support an infant, the stated maximum child weight);
• Commercial, hire or rental use of products designed for domestic use;
• Products purchased second-hand or from a party other than us;
• Consequential or incidental damage, including damage to surrounding property.

2.4 How to make a warranty claim

To make a warranty claim, email info@kidshomefashion.com within the warranty period with: (i) proof of purchase showing the date of purchase; (ii) the product name and order number; (iii) a description of the defect; and (iv) clear photographs (and, where helpful, a short video) showing the defect. We will respond within 5 business days and, where the claim is accepted, will arrange repair, replacement or refund as outlined above. Where return of the product is required, we will provide instructions; reasonable return freight costs for accepted warranty claims will be borne by us.

3. Change-of-mind returns

3.1 Window
We accept change-of-mind returns within 30 days of delivery, subject to the conditions in this clause 3.

3.2 Conditions

To be eligible for a change-of-mind return the item must be:

• Unused, unassembled and in its original condition;
• In its original undamaged packaging with all protective wrap, fittings, instructions and accessories;
• Accompanied by proof of purchase.

3.3 Restocking fee

Change-of-mind returns are subject to a restocking fee of 30% of the product price. The restocking fee covers handling, inspection, repackaging and the cost of returning the product to saleable inventory.

3.4 Return freight

Return freight for change-of-mind returns is at your cost. You may arrange return freight yourself, or we can arrange it on your behalf, in which case the cost of return freight will also be deducted from your refund. Original (outbound) freight charges are not refundable on change-of-mind returns.

3.5 Excluded items

For hygiene and safety reasons, the following items are not eligible for change-of-mind returns:

• Mattresses;
• Change mats;
• Custom, made-to-order or personalised items;
• Clearance items marked “final sale”.

These exclusions do not affect your rights under the Australian Consumer Law in respect of faulty goods.

3.6 Refunds

Once your return has been received and inspected, we will process your refund within 7 business days to the original payment method. Refunds will be calculated as: product price minus the 30% restocking fee, minus return freight (where we arranged it).

4. Damaged on arrival

If your order arrives damaged, please email info@kidshomefashion.com within 72 hours of delivery with photographs of the damage and the packaging, and a description of the issue. We will work with you to provide a resolution, which may include replacement of the affected part, replacement of the product, or a refund, depending on stock availability and the nature of the damage. Please retain all packaging and the damaged item until the matter is resolved.

5. Incorrectly supplied items

If we have sent you the wrong item, please contact us within 7 days of delivery and we will arrange collection of the incorrect item and dispatch of the correct item, at no cost to you.

6. Cancellations

You may cancel an order before it is dispatched by emailing info@kidshomefashion.com. Pre-orders may be cancelled at any time prior to dispatch for a full refund. Once an order has been dispatched, the change-of-mind return process in clause 3 applies.

7. How to contact us about a return or warranty claim

For all warranty claims, change-of-mind returns and damage reports, please contact us at info@kidshomefashion.com or call 0474 439 116 during business hours. Please do not return any product to us without first contacting us; unauthorised returns may not be accepted and may be returned to you at your cost.

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Contact us
If you have any questions about this document, please contact Kids Home Fashion Pty Ltd:

• Email: info@kidshomefashion.com
• Phone: 0474 439 116
• Post: 21 Turbo Drive, Coorparoo QLD 4151, Australia
• ABN: 65 654 657 539
• ACN: 654 657 539