Kids Home Fashion Pty Ltd (ABN 65 654 657 539) (we, us, our) respects your privacy and is committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, hold, use and disclose personal information collected through www.kidshomefashion.com (Website) and through our other dealings with you.

1. What is personal information?

“Personal information” has the meaning given in the Privacy Act and generally means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

2. The personal information we collect

The personal information we collect about you depends on how you interact with us. It may include:

• Identity and contact information: your name, email address, phone number, delivery and billing address;
• Order and transaction information: products purchased, order value, payment method (we do not store full payment card numbers), delivery information;
• Account information: username, password (in encrypted form), order history, saved addresses, marketing preferences;
• Communications: enquiries, reviews, feedback and other correspondence you send us;
• Technical and usage information: IP address, device and browser type, operating system, referring URL, pages viewed, time on page, clicks and scroll depth, and other interactions with the Website, collected through cookies and similar technologies (see clause 6).

We do not knowingly collect personal information from children. The Website is intended for use by adults purchasing nursery furniture.

3. How we collect personal information

We collect personal information:

• Directly from you, when you place an order, create an account, contact us, sign up to our marketing communications, leave a review, or interact with us on social media;
• Automatically, when you use the Website, through cookies, pixels, tags and similar technologies operated by us and our service providers;
• From third parties, including freight carriers, payment processors, marketing partners, and publicly available sources, where it is reasonable and practicable for us to do so.

4. Why we collect, hold, use and disclose personal information

We collect, hold, use and disclose your personal information for purposes including:

• Processing and delivering your orders, including arranging freight and managing returns and warranty claims;
• Managing your account and providing customer service;
• Sending you transactional communications (such as order confirmations, dispatch notifications and warranty notices);
• With your consent, sending you marketing communications about our products, promotions, new releases and events (you can opt out at any time — see clause 7);
• Operating, maintaining, securing and improving the Website, our products and our customer experience, including analytics, conversion measurement, A/B testing and personalisation;
• Detecting and preventing fraud and unauthorised access;
• Complying with our legal obligations and exercising or defending legal rights.

5. Who we share your personal information with

We disclose personal information to third parties who help us operate our business and the Website. These include:

• E-commerce and website platform providers (WooCommerce);
• Payment processors (Stripe, PayPal);
• Freight broker and carriers (Couriers & Freights and the carriers it engages on our behalf);
• Customer relationship management and email marketing platforms (HubSpot);
• Analytics and measurement providers (Google Analytics, Microsoft Clarity);
• Advertising and conversion measurement platforms (Meta Pixel and the Meta Conversions API, TikTok Pixel, Pinterest tag);
• Professional advisors (accountants, lawyers, insurers);
• Government authorities, courts, regulators and law enforcement, where required or authorised by law.

We require our service providers to handle personal information in accordance with the Privacy Act and only for the purposes for which it has been provided.

6. Cookies and similar technologies

We and our service providers use cookies, web beacons, pixels and similar technologies on the Website. These technologies help us:

• Remember your preferences and keep you signed in;
• Measure how the Website is used and how our marketing performs;
• Show you advertisements that may be relevant to you on third-party sites and platforms (including Meta, TikTok, Pinterest and the Google Display Network).

You can control cookies through your browser settings. Disabling cookies may affect the functionality of the Website. You can opt out of personalised advertising through the relevant platform’s ad settings (for example, your Meta, TikTok, Pinterest and Google Ad settings).

7. Direct marketing and your choices

We will only send you marketing communications where the law permits us to do so. Every marketing email we send includes an unsubscribe link. You can also opt out at any time by emailing info@kidshomefashion.com. Opting out of marketing does not affect transactional communications relating to orders you have placed.

8. Overseas disclosure of personal information

Some of our service providers store or process personal information outside Australia. The countries where your personal information is likely to be sent include the United States and the European Union, depending on the service provider and the location of its servers. The third parties through which overseas disclosure may occur include the providers identified in clause 5 (in particular HubSpot, Stripe, PayPal, Google, Meta, TikTok, Pinterest, and Microsoft Clarity).

Where we disclose personal information to overseas recipients we take reasonable steps to ensure that the recipient handles your personal information in a way that is consistent with the Australian Privacy Principles.

9. Data security and retention

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure. These steps include access controls, password protection, encryption in transit and contractual obligations with our service providers.

We retain personal information only for as long as necessary for the purposes for which it was collected, to comply with our legal obligations, and to resolve disputes and enforce our agreements. Tax and consumer law obligations generally require us to retain transaction records for at least seven years.

10. Accessing and correcting your personal information

You may request access to, or correction of, the personal information we hold about you at any time by emailing info@kidshomefashion.com. We will respond within a reasonable time and may need to verify your identity before providing access. We will not charge for accepting an access request, but we may charge a reasonable fee to cover the cost of supplying the information in some circumstances. If we refuse access or correction, we will give you written reasons.

11. Complaints

If you have a complaint about how we have handled your personal information, please contact us first at info@kidshomefashion.com. We will acknowledge your complaint within 7 days and will investigate and respond within 30 days. If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner at oaic.gov.au or by phone on 1300 363 992.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The current version is the one published on the Website. We encourage you to review it periodically. Material changes will be notified through the Website or by email where appropriate.

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Contact us
If you have any questions about this document, please contact Kids Home Fashion Pty Ltd:

• Email: info@kidshomefashion.com
• Phone: 0474 439 116
• Post: 21 Turbo Drive, Coorparoo QLD 4151, Australia
• ABN: 65 654 657 539
• ACN: 654 657 539